Return Policy
Please be aware that many or our items are CUSTOM made for you. We do this to reduce waste and only produce what is needed.
Returns/Refunds:
We cannot accept returns due to buyer's remorse or size issues.
Every item is made to order, so please make sure you choose the correct size. Please measure carefully before ordering. Size charts are included on each item.
If an item is defective we will happily replace it with another and cover the shipping cost.
If your item arrived defective or became defective after a few wears, please reach out to us by email at jack@jackburnsghost.com.
All items must be in original condition with all tags remaining in place.
Remember, items can not be returned or refunded if they have been washed or worn.
Instead of charging you a restock fee for your return, you are responsible for covering the shipping cost back to our warehouse. We will make sure to refund you 100% of your original purchase price, NOT including your original shipping cost.
Exchanges:
We will happily accept exchanges on all of the products within 7 days of receiving your product if there is a manufacturing defect or you were sent the wrong product. Each item is triple checked for quality before it leaves our hands. If an item is printed incorrectly or damaged due to shipping we will happily replace the item.
The items must be in original condition with all tags remaining in place.
Remember, items can not be returned if they have been washed or worn.
Please email jack@jackburnsghost.com if you would like to make an exchange & let us know the size you are looking for. Every item is made to order, so please make sure you choose the correct size. We can not exchange items due to sizing issues.
Returns/Exchange Directions:
Please email us at jack@jackburnsghost.com to describe the issue and provide any relevant images and/or descriptions of the issue. We will then email you within 48 hours with instructions for the return process. PLEASE return all items to us directly for returns and exchanges. Some of our products are manufactured and printed by third parties. Any returns in a manner other than what is described here will be deemed insufficient.